Why the payment to active my is plan is declined if I am using the same credit card that I used to b

Camilo A. #40776

I am trying to active my plan, however, the sysmtem says that the payment is declined and I don't understand why if is the same credit card that I used to buy the SIM. My credit cardt is fine, is activate and with credit line enable. Really I apreciate your help, becouse I need active my plan as soon as possible !

Mike

Hi Camilo

Are you using a credit card which allow the recurrent payment?

If not, you can use an online service, such as KoHo


For the guide

You can use a Visa or MasterCard credit card to pay for your Fizz plans.
- including Visa or MasterCard prepaid cards which accept recurring payments
- including also Debit MasterCard or Visa Debit card
.
Other cards such as debit cards, American Express (Amex), Dinners, and others are not accepted.
Foreign credit/debit cards are not all accepted.
You also cannot use the funds from your Fizz Wallet to pay for your monthly plan.

Source: https://fizz.ca/en/faq/what-payment-methods-can-i-use


If you need a referral code for $25 credit, there is a list here:
https://community.fizz.ca/questions/2198337-place-referral-codes?answers_page=18

You can choose mine
To be transparent, both parties will receive the bonus credit once you have paid your second bill.
Welcome to Fizz!


In case of problem, you can contact Fizz support by chat

1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green bubble should appear in bottom right of the page

Justin

Hi Camilio,

Did you read this? : https://fizz.ca/en/faq/what-payment-methods-can-i-use
You could check with your bank if something block.

Otherwise, you should contact fizz suppoprt.

Good Luck

Alexandre L. 85994

Hi Camilo,
personnaly, for every credit questions, I go directly with the support. They are mostly the best way to have a fast and complet service cause they have some informations that we don't have!
Have a nice day and good luck!
Welcome to Fizz!
Also, if you need a referal code, let me know! Would be really apprecieted!

StefanM

Same happens to a friend of mine. We even tried to use different credit cards. Even some of mine that are accepted without problems. Still in his account the system always declines it. So I truly think that is a system problem.

cristi

hi,
did you change the home adress?