My internet still not working

Anastasia M.

Only power light open even if I rebut modem many times only power light stays on

Mike

Hi Anastasia

It seems a cable problem, can you check the coaxial cable connection?

But in this situation if the cable is well connected, this can mean that you have internet problem in your sector

You can also contact customer support by chat

1- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option (if you are doing this with a mobile phone, put in horizontal mode)

Luc T. #39973

Hi Anastasia
Can you try restarting your modem?

You can see the current status of Fizz services here: https://fizz.ca/en/faq/status-services

Justin

Hi Anastasia,

Did you try a factiry reset ? Hold the reset button for 10-15 secondes?
Try to disconnect your modem for 1 minute and then reconnect?

You can contact support if you want!

Good Luck

Fizzy

Hi Anastasia

If you notice any red/orange light near the bottom, there may be a problem with the modem.

In this case, you'll need to contact Fizz support: https://fizz.ca/en/contact-us

To be sure, you can also upload a picture of the modem here.

cristi

Sorry about that

Alexandre L. 85994

Hi Anastasia,
Videotron have some issues at the moment and Fizz got them too badly. It may take some times before the setvice came back like it was before!
Have a nice day!

Dgjf

Do you still have the problem. Everything is supposed to be fix on videotron side. So if its still not working after the power off/on contact the support team.