Why the Internet is not there yet?

Hiba A.

Hi, I’m from Laval, Canada and the Internet isn’t working since 1:30 PM. I know there’s a technical issue but some people told me that they have Internet since 16:30.. and I still don’t. Is it normal?
Thanks

Fizzy

Videotron and Fizz are having DNS problem. See Whizz's post here:
https://community.fizz.ca/questions/2604630-fizz-aware-members-experiencing-issues-home-internet-mobile-services

Service status updates available here: https://fizz.ca/en/faq/status-services

For short term solution, you can change the DNS on your device or the Fizz modem.

For device, go to settings:
Obtain DNS: Manual (instead of automatic)
DNS1: 8.8.8.8
DNS2: 8.8.4.4
.
For Fizz modem, go to http://192.168.0.1/ (username: cusadmin and your wifi password)
Make this change for now and your internet will work.

Alexandre L. 85994

Hi,
Yup, fizz is having DNS provleme right now!

Kontrador

Hi Hiba,

if it's easier for you, you can change the DNS settings directly on your computer(s).

You can see the steps here:
https://www.howtogeek.com/164981/how-to-switch-to-opendns-or-google-dns-to-speed-up-web-browsing/

I suggest you change them to Google DNS:
Preferred: 8.8.8.8
Alternate: 8.8.4.4

After doing that, your internet should be working fine.

Hiba A.

Hi, I don't know why but I can't access to http://192.168.0.1/ ... can you help me out please?

Waldo

I hope your service is back this morning.

cristi

now has to work.

Hiba A.

Hi ! Yes it works ! Thank you very much !