why i can't press next?

Ali S. #40676 · February 2021

So I selected my plan and pressed next and added my home address and pressed next and I selected my number and everytime i press next it loads and doesn't work it says next again

Mike · February 2021

Hi Ali,

Can you try to login and do the procedure from your Fizz account? Users reported that they solved it doing that.

This is also a good time to join Fizz as they are giving $25 bonus credit to new customers

If you need a referral code, there is a list here:
https://community.fizz.ca/questions/2198337-place-referral-codes?answers_page=18
You can choose mine, both parties will receive the bonus credit once you have paid your second bill.

1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green bubble should appear in bottom right of the page

Alexandre L. 85994 · February 2021

Hi Ali,
First time it also did it to me. After a certain priod of time, you have to refresh the page and do it again cause if your not fast enough, you are like auto-disconected.
Good luck with that and have a nice evening!

Marina R. #37793 · February 2021

Perhaps you can refresh the page, sometimes it helps

Fizzy · February 2021

Hi Ali

Did you get it to work?

If not, you can clear the browser cache and try with a new tab in private/incognito mode.

If the problem continues, you can contact customer support by chat:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open a Fizz help page like this one: https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz-home-internet
4- The green chat bubble should appear after a few seconds in the bottom right corner.