Why is the 10 MBs with Fizz much slower than it was with my previous provider?

Posts: 1 ✭✭
This week, I switched to Fizz to have unlimited Go. As soon as I did, I noticed that the internet was much slower than my previous provider’s speed, although both of them were the 10/1.5 plan. How can I fix this situation?

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Answers

  • Geek 4/5 Posts: 62 ✭✭
    The ONLY better ISP is Videotron if you ignore price . If you face slow down, check your wifi setting. Turn off 2.4g and use 5g only.
  • Posts: 531 ✭✭
    I had the same problem befire. I'd reboot my rooter and now all works fine!
    Good luck and have a nice day!
  • Geek 5/5 Posts: 3,117 ✭✭
    Do you use wifi or ethernet ? Do you use the fizz modem or your own modem with fizz modem as bridge only ? Many variable cans affect this but, in theorie, you should have the same speed.
    Try a speed test to validate if you get your 10 mbit from fizz.
  • Supreme Geek 5/5 Posts: 8,731 ✭✭
    Carla,
    Have you tried to do a factory reset of your modem?
    With a sharp object, hold on 35,40 seconds the reset button back in the center of the modem and released it after.
    Wait a few minute and if your are connected directly to your modem with a ethernet câble, you'll see on the screen: Easy connect.
    Types twice the factory password code back of the modem.
    Your internet connexion is supposed to be 100% functionnal.
    You can do a speedtest.
    After, connect all your other devices on your wi-fi network with the samefactory password code.
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