Internet access?

Craig C. #40376

I have already covered all troubleshooting steps for the modem and I cannot get an internet access this is a reaactivated account and the internet access is just not there the light is not on the modem for the internet is off other lights are functioning I checked all of the hardware connections and everything is fine there no reason for this.. my bill is up-to-date anti-everything should be functioning

Fizzy

Hi Craig

Sorry you are having internet issues.

Are you able to connect a computer to the modem by ethernet cable? Does the problem affect WiFi only?

Please try unplugging your modem from the electrical outlet for at least 1 minute. Also unplug the coaxial cable from the coaxial outlet and the modem respectively, then plug it back in the outlet first and then in the modem, then try restarting the modem.

Check the led status lights on the modem. If one of the 2 arrows is off or flashing this means that you have a problem with the signal, the coaxial cable can be a problem in your sector. For this kind of problem, you must contact Fizz support.

If there is no improvement, you can also try a factory reset of the modem by using a sharp object to press and hold on the small button found behind the modem for 10+ seconds, then let the modem reboot itself and test the connection.
Be aware that you may need to redo the modem configuration.

More info here: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

If the problem continues, kindly contact customer support by chat:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
4- The green chat bubble should appear after a few seconds in the bottom right corner.

MichelP

Craig,
Sorry,
Does your reactivated Fizz account for the residential internet is working this morning?
Normally, it takes a minimum delay of 2 hours to reactivate a Fizz plan when the monthly payment is done.
If you still need help, please contact the Fizz customer service by chat.
First, log to your Fizz account.
Then, click on:
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
Click on the green interrogation point down to the right of the page and click on the green chat bubble.

Leifuer

Refer to this:
https://community.fizz.ca/questions/1907026-fyi-home-internet-feedback-issue

If you find helpful, Kudos please!