Gift data not used first ?

Fizznow_ZK7U8

I activitated the gift data in January 1st 2021, but instead of using gift data first, Fizz used my own data, then after 30 days, the gift data is expired. How does Fizz do like that? Thus what it serves as a gift data?

Mike

Hi Bo

The data are supposed to be used with the expiration date, therefore, they suppose to use the data expiring sooner

The screenshot that you took, it is only to show that you have activated the perks

Contact the support to let them know

1- Connectez-vous à votre compte (voir en haut à droite).
2- Tout bloqueur de publicité de votre navigateur doit être désactivé.
3- Vous devez être sur une fiche d'aide: https://fizz.ca/fr/faq/que-faire-en-cas-de-probleme-de-paiement
4- La bulle verte devrait apparaitre en bas à droite de la page

Fizzy

Hi Bo

As Mike mention, the older data that will expire first should be used first.

Do you have a screenshot like the one below?

If there is any issue, feel free to contact Fizz support by chat:
https://fizz.ca/en/contact-us

They can help to make it right.

Fizznow_ZK7U8

Thanks for your answers. My question is gift data has only 30 days before expiration, but plan data can be kept 90 days. So why not use gift data first, then use plan data? Thus can profit gift data before use plan data?

Fizzy

Yes Bo, agreed with you. It doesn't sound right. You can contact Fizz support to ask if this can be fixed for you.

Otherwise, these Gift Perks are only good when we have no data in our plan.

Mando1

You are right, gift data should be used first. You should contact Fizz support for help.

kokoboko

excellent question !!

MichelP

Bo,
You are right, gift data should be use first.
Try to contact the Fizz customer service by chat.

Fizznow_ZK7U8

Thank you all.
I received the answer from Fizz team, they told me it's always the data first to be expired will be used first, maybe I have the rollovered plan data expired before gift data.
Nice that.