My data plan is not correct

Cheikh G.

I have 1G data plan , but I am paying for it .
But my cell is saying I don't enough data .
If I access my account, it's empty.

Mike

Hi Cheikh

check your transaction history and your service agreement, to see the detail of your plan

My Plans → Transaction history

My Plans → Manage my plan → Service agreement

Check your APN, to be sure that the phone is well configured

https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

You can also check if you have any limit on your phone

Settings → Connections → Mobile data usage

Also check if your phone is compatible
https://fizz.ca/en/faq/compatible-devices

You can also contact customer support by chat

1- Click on this link: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option