SIM card fell in water ... now not working but I also broke my phone. Not sure which one is the issu

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Kemal S.
Kemal S. Posts: 14 ✭✭
in My Mobile
Please help what I should do

Answers

  • Mike
    Mike Posts: 20,729 ✭✭
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    Hi Kemal

    Try the SIM in a different phone, the card is more difficult to broke if in contact with water

    You can always order a new SIM for 10$ +TX and swap it
    https://fizz.ca/en/faq/how-do-i-order-sim-card

    And this to swap it
    My plans > Manage > Change SIM card

    You can also contact customer support by chat

    1- Click on this link: https://fizz.ca/en/faq/found-mobile
    2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
    3- Click on it, and select chat if available, or any other option
  • Fizzy
    Fizzy Posts: 10,903 ✭✭
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    Hi Kemal

    Try wiping the SIM card contacts with some rubbing alcohol.

    As suggested to help narrow down the problem, you can test your SIM card on another phone.
    And test with another SIM card on your repaired phone.

    If you need to replace the Fizz SIM card, you can pick one up at a participating Couche-Tard: https://fizz.ca/en/sim-card#stores
  • Mélissa L. 86360
    Mélissa L. 86360 Posts: 74 ✭✭
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    Oh boy! Not a good day for you... I would try to put the SIM card into another phone (after drying it of course! :P ). You will quickly see if the SIM card works.
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