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How do I get my wifi password?

Saya Posts: 1
I forgot my wifi password


  • Mike
    Mike Posts: 18,409
    Hi Saya

    You can try to follow this guide https://fizz.ca/en/faq/how-can-i-recover-my-wi-fi-password

    Or reset the modem

    If any changes have caused a problem, you can factory reset your modem at any time. 
    Using a thin, pointed object, hold the restart button on the Wi-Fi modem for 10+ seconds. 
    Once your modem has restarted, follow the same instructions as when you first installed it. 
    IMPORTANT: this operation will reset any changes that have been made to the settings of your Wi-Fi modem to date. You may also have to reconfigure the Wi-Fi settings of your devices (network name, password, etc. .) 
    The default username of your Wi-Fi network, as well as the corresponding password, are written on a sticker affixed to the back of your Wi-Fi modem (Default Wi-Fi network and Default key).
  • StefanM
    StefanM Posts: 725
    Mike provided a good guide. Follow the mentioned steps
  • MichelP
    MichelP Posts: 8,352
    Your better option is to do a factory reset of your modem.
    With a sharp object, push on 35,40 seconds the reset button back of the center of the modem and released it after.
    Wait 2,3 minutes to see coming back the lights of the modem.
    If you are directly connected to the modem, you'll see on the screen:
    Easy connect.
    Types twice the factory password key back of the modem.
    Your internet connexion is supposed to be 100% functionnal.
    Also, connect all of your devices on your network wi-fi with the same factory password key.
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