SIM card not received. can you send me another one?

lagui28

I ordered my SIM card but I never received. I called the delivery company which told me the sent it (apparently at the lobby) and obviously sim card has disappeared! what can I do now? why you hired such an irresponsible delivery company?
order number: 6900064158

Fizzy

Hi Laura

You can track your delivery here: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered

If it was delivered and you did not receive it, you will need to order another SIM card or pick one up at a local Couche-Tard: https://fizz.ca/en/sim-card#stores

And the missing SIM card will be refunded to you after you have activated the second SIM card. You must contact support for this.

To contact support by chat:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blocker in your browser must be disabled.
3- Click on this link: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered
4- The green bubble should appear at the bottom right of the page