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there is problem with my payment ?

a problem with payment


  • Fizzy
    Fizzy Posts: 6,450
    Hi Saghar

    You are able to see if a payment was successful by going to My Plans >> Transaction History.
    For more information on how to check your transactions, you can take a look at Fizz help page: https://fizz.ca/en/transaction-history

    Or if your service is suspended, you can go on your account to make a manual payment.
    My Plans >> Manage plan >> Payment method.

    If you see the "Make payment now" button, click on it to make a manual payment.
    Once payment has been made, your service will be restored from 2 to 4 hours.
    Meanwhile, please try restarting your device (phone or modem).

    When it comes to payment situations, it's a good idea to update your payment method, so that the system can successfully trigger it the second time. More useful information can be found here: https://fizz.ca/en/faq/how-do-i-fix-payment-issue

    In case of a problem, you can contact customer support by chat:
    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Any ad blockers in your browser should be disabled.
    3- Open a Fizz help page like this one: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
    4- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Whizz
    Whizz Posts: 7,846
    Hello Saghar,
    I kindly inform you that I have verified your Fizz account and see that the payment for your mobile plan was registered yesterday on January 26. Also, your plan is fully active now. You can check the payment by going to My Plans >>Transaction History: https://fizz.ca/en/transaction-history
    Please reach us back if you have any other questions. You can contact us any time at https://fizz.ca/en/contact-us
    Thank you for understanding, have a beautiful day!
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