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Gift data error?

Mark K. #39785
Posts: 1
in My Mobile
I get this error when I put my friends phone number to start gifting: "_shortcode.SOURCE_PRODUCT_IS_NOT_FOUND"
Anyone have the same issue
Anyone have the same issue
12
Answers
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Hi Mark
try to empty the cache and use the browser in private mode
Are you sure that your friend has a data plan?
This is the guide
https://fizz.ca/en/faq/what-is-data-gifting-and-how-does-it-work
You can also contact customer support by chat,
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/what-is-data-gifting-and-how-does-it-work
4- The green chat bubble should appear after a few seconds in the bottom right corner.5 -
Hi Mark
Please try again as Mike suggests.
You can also try gifting less data to see if it works. For example, If you have 1 GB of data left and you are trying to gift 1 GB, try gifting 500 MB instead.
Let us know if anything helps.
As usual, Fizz support is available if additional help is needed: https://fizz.ca/en/contact-us5 -
Also, make sure both of you have data on yours contracts!
Good luck, Enjoy!5 -
Try incognito mode and, as mentioned, clearing the cache.6
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Hi Mark
You can try gifting less data to see if it works. For example, If you have 1 GB of data left and you are trying to gift 1 GB, try gifting 500 MB instead.
As usual, Fizz support is available if additional help is needed: https://fizz.ca/en/contact-us3 -
Mark,
Follow Mike's instructions and try to inform your friend to choose on his profile the setting of his Privacy, The Full experience.2
This discussion has been closed.
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