Why is it so hard to access support?!

Jtpoolio

Does anyone else have issues with the help icon on their account? It never seems to work and when I am able to access it I am unable to start a support chat. This is really frustrating!

Fizzy

Jtpoolio

Sorry to hear that. You can contact support via chat anytime 24/7.

1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/fr/faq/votre-connexion-internet-cablee-coupe
4- The green bubble should appear at the bottom right of the page
.
More information available here: https://fizz.ca/en/contact-us

For similar issue unable to open chat, it was solved this way.
- Logout
- Click on the bubble
- Click on the chat
- Login
- Click on the bubble
- Click on the chat
.
You can also try with the browser in private mode.

Mike

Hi Jtpoolio

I had a similar problem, I have solved in this way and Aldo using the browser in private mode

1- Logout from your account
2- Go to one faq page
3- Click on the green bunble
4- Click on chat
5- The system will ask you to login
6- login
7- repeat 3 and 4

Dominique N. #39657

It has never worked for me either. The website is super buggy for me.

Mélissa L. 86360

I had the same problem yesterday, I end up using messenger. It worked great!

Poposlick

I usually Facebook messenger - pretty decent response time (a couple of hours). If it's urgent, use chat.

Sylvieb

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