Why is it so hard to access support?!

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Jtpoolio
Jtpoolio Posts: 1 ✭✭
in Your Fizz Account
Does anyone else have issues with the help icon on their account? It never seems to work and when I am able to access it I am unable to start a support chat. This is really frustrating!

Answers

  • Fizzy
    Fizzy Posts: 12,565 ✭✭
    Jtpoolio

    Sorry to hear that. You can contact support via chat anytime 24/7.

    1- Log in to your account (see top right).
    2- Any ad blocker in your browser must be disabled.
    3- You must be on a help sheet: https://fizz.ca/fr/faq/votre-connexion-internet-cablee-coupe
    4- The green bubble should appear at the bottom right of the page
    .
    More information available here: https://fizz.ca/en/contact-us

    For similar issue unable to open chat, it was solved this way.
    - Logout
    - Click on the bubble
    - Click on the chat
    - Login
    - Click on the bubble
    - Click on the chat
    .
    You can also try with the browser in private mode.
  • Mike
    Mike Posts: 22,435 ✭✭
    Hi Jtpoolio

    I had a similar problem, I have solved in this way and Aldo using the browser in private mode

    1- Logout from your account
    2- Go to one faq page
    3- Click on the green bunble
    4- Click on chat
    5- The system will ask you to login
    6- login
    7- repeat 3 and 4
  • Dominique N. #39657
    Dominique N. #39657 Posts: 6 ✭✭
    It has never worked for me either. The website is super buggy for me.
  • Mélissa L. 86360
    Mélissa L. 86360 Posts: 74 ✭✭
    I had the same problem yesterday, I end up using messenger. It worked great!
  • Poposlick
    Poposlick Posts: 38 ✭✭
    I usually Facebook messenger - pretty decent response time (a couple of hours). If it's urgent, use chat.
  • Sylvieb
    Sylvieb Posts: 1,657 ✭✭
    Leave us a message.
    We’ll get back to you so you don’t have to wait around. Just leave us a message on Facebook Messenger, WhatsApp, iMessage or Twitter private.
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