Single device direct ethernet connection only receiving half of advertised speed. 80-95mbps of 200mb

David E. 46613

I am only receiving 80-95 mbps of my 200mbps subscription. Tested single device connected on short Ethernet to the modem. Is this to be expected?

Mike

Hi David

Is your cable at least a cat 5e? The ethernet is connected at 1000Gb?

Did you try the speed with the Fizz app?

You can also contact customer support by chat

1- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option

Justin

Hi David,

As Mike Said, did you try another ethernet cable?
Did you turn off the WiFi ? Maybye that's why the speed is reduce?

If nothing work you will have to contact support.

To contact support by chat you must be within hours of operations for a quick response, otherwise leave your message and they will contact you.
 
1- Log in to your account
2- In the right corner (bottom) click on the “?” and type your question in the little “chat”.
 
Otherwise, simply leave a message on the platform of your choice, be it Facebook Messenger, iMessage, WhatsApp or privately on Twitter.
 
Have a good day

David E. 46613

Cable Cat5e and Cat6
10/1000 connection ports
Fizz App Internet to Modem = 231mbps Modem to device = 86mbps
Fast.com = 90mbps Wired
Devices Connected: 1 Cell Phone, 1 PC (Wired Cat 6)
Still no luck, if I factory reset the Fizz Modem it goes to 200mbps for a little bit but then resets to 90ish mbps.
UPDATE: I solved this issue, there were two problems. I was running a long Cat6 cable which seemed to be damaged. Also, I was connecting to an old laptop with a 10/100 connection.
Rebooting the Modem, Changing the cable, and using a 10/1000 dongle I was getting the proper speed.