5ghz wifi disapeared/not showing, help!

Alexandre C. 51017

the 5ghz is not available since a couple of days, I just don't see it.
I first noticed that my VR headset was bugging a lot since a couple of days, turns out that Virtual Desktop is really not optimal on a 2.4ghz connection. Help me find the 5 ghz plz

Mike

Hi Alexandre

did you try to reboot the modem?

Check if you disabled here

This change can also be applied through the Wi-Fi modem user interface:
1. Log in at: 192.168.0.1 from the web browser of any device.
2. Log in using the following information:
Username: cusadmin
Password: xxxxxxxx (Password you chose during initial setup)
3. Go to the next section to apply changes:
Wireless → General Settings → 5GHz

You can also try a factory reset


Using a thin, pointed object, hold the restart button on the Wi-Fi modem for 10+ seconds. 
 
Once your modem has restarted, follow the same instructions as when you first installed it. 
 
IMPORTANT: this operation will reset any changes that have been made to the settings of your Wi-Fi modem to date. You may also have to reconfigure the Wi-Fi settings of your devices (network name, password, etc. .) 
 
The default username of your Wi-Fi network, as well as the corresponding password, are written on a sticker affixed to the back of your Wi-Fi modem (Default Wi-Fi network and Default key).

You can also contact customer support by chat

1- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option

Justin

Hi Alexandre,

Did you try this :

Logon http://192.168.0.1/ user: cusadmin and your wifi password
Menu Wireless >> Basic Settings >> 5G
Wireless Enabled >> OFF
and Save your changes

StefanM

Mike gave some very helpful tips.
Try to reboot the modem and check the admin settings of the modem.