How can I set up my Google Chromecast if it doesn't appear once I connect to the Fizz gateway?

Ariane D. #8

I've never had this issue before with other ISPs. I use Google Chromecast to watch Netflix. Once I've set up the Fizz Gateway and connect to Google Home to sync my Chromecast... it just disappears. It's impossible to find it and use it. It's the strangest thing (I'm not even sure I'm explaining myself correclty). My brother who's super techy, tried multiple things for a good 4hs (no joke) and never managed to make it work either. What's going on? How can I fix this problem?

Mike

Hi Ariane


Try to disable the band steering this can help

This change can also be applied through the Wi-Fi modem user interface:

1. Log in at: 192.168.0.1 from the web browser of any device.
2. Log in using the following information:
Username: cusadmin
Password: xxxxxxxx (Password you chose during initial setup)
3. Go to the next section to apply changes:

Wireless → General Settings → 5GHz → Band Steering (Disable) and the ATF

Source: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

You can also contact customer support by chat

1- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option

Justin

Hi Ariane,

Sorry to hear that.
Could you try to disable : "ATF enable" in "Wireless" > "ATF"

Someone had this same issue and solve it with that procedure.

Let me know !

StefanM

I remember the post Justin is referring to. Try this. Maybe it works.