Data error

charles B. 86105

I got 2 phones registered to my fizz account and I bought 4g for the wrong cellphone by error. How can I transfer it on the other cellphone? I tried gifting but it didn't work because it's the same account

Mike

Hi Charles

you can gift it using the phone number and not the email or the referral code

However, you cannot gift an addon

You cannot gift:
An unlimited feature, such as text, minutes or minutes for international calls
Add-Ons
Gifted data (no re-gifting allowed!)
Data that has already been rolled over

source: https://fizz.ca/en/faq/what-is-data-gifting-and-how-does-it-work

Try to contact the support

1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/what-is-data-gifting-and-how-does-it-work
4- The green bubble should appear in bottom right of the page

StefanM

Try using the phone number of your other phone. This should do the trick.
If it doesn’t work, reach out to support. They might be able to do something manually