slow speed when wired?

Annie M. #39601

I have a 120 mbps plan on my 5gz good speed on my 2.4 ok speed but when I'm wired I only get 41 Mbps max as download and 20.30 in upload.....why?

Fizzy

Hi Annie

Please unplug the Fizz modem from the wall outlet for 2 minutes. Then restart your devices and try a speedtest using a device connected to the modem by ethernet cable.

Keep in mind that the maximum speed of your plan is the total bandwidth speed shared among all users in your home. If you require higher speed, you can opt to upgrade your plan speed to 200 Mbps.

If the problem continues, you can try factory reset of the modem by pressing and holding down the small button behind the modem for 10+ seconds with a sharp object like paper clip.

If there is no improvement, you can contact customer support by chat:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open a Fizz help page like this one: https://fizz.ca/en/faq/i-connected-my-device-using-network-cable-my-internet-connection-slow-how-do-i-fix-it
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Yassine A. #39610

If turning off doesnt solve the problème. Make sure the wired device device is not old. Some older devices are not able to support the actual speed. Try wiring another device and see what the result is.

MichelP

Annie,
Maybe, doing a factory reset of your modem can help to get a better speed.