pause in subcription

MB L.

Hello,
I am leaving my apartment for 6 months. I would like to suspend my subscription because I will take it up again later. Is it possible without returning the modem?

Mike

Hi Mb

Fizz does not offer the pause, remember you can close your contract when you need without any penalty.

Therefore, you need to unsubscribe, and return the modem

This is the full guide
https://fizz.ca/en/faq/how-do-i-unsubscribe-from-fizz-home-internet

1- Log into your account and go to Manage.
2- Click on Unsubscribe.
3- Scroll to the bottom and confirm by clicking Unsubscribe.
4- Tell us why you are unsubscribing.
5- Enter the date when you want Home Internet service to end.
6- Click Unsubscribe.
7- On the next screen, download, write down or print your return ID number and follow the instructions for returning your Wi-Fi modem.

Important: You have 15 days following the date you unsubscribe to return your Wi-Fi modem, or else you will be charged the amount of $150 (plus applicable taxes). Detailed instructions will follow.
How do I return my Wi-Fi modem?
https://fizz.ca/en/faq/how-do-i-return-my-wi-fi-modem

Fizzy

Hi MB

Sorry there is no option to pause your subscription.

You have 2 options available:
- change to the lowest priced package for now.
- unsubscribe, return the modem and apply for a new plan package when you are ready later.