Add-on for Voice only account?

My wife ha a Voice only account and I just ordered her a 1GB of Data for $12 and it's not working :(
She is in the Hospital and need it to communicate with her friends
See attached, looks like you should be able to buy Data even if not in the plan


  • Gabriele G.
    Gabriele G. Posts: 167 ✭✭
    Check in her account that the add on is active, maybe something went wrong tans the purchase was not finalized. If this is not the case, try to contact the support, they should be able to help.
  • MichelP
    MichelP Posts: 8,733 ✭✭
    Please, check the APN Network setting on the phone of your wife and restart the phone after.
    Thoses settings are important to use the data on her plan.
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