What can I do if my internet connection is really slow?

piratheeban

My internet conenction is really slow, I'm supposed to have 60mbps but after running speed tests on my laptop I get download speed of a little over 3mbps

Mike

Hi Piratheeban

Did you try to reboot the modem?

Can you try the speed with a computer connected to the modem with the ethernet cable?

It can also that the signal is weak

Try to disable the band steering this can help

This change can also be applied through the Wi-Fi modem user interface:

1. Log in at: 192.168.0.1 from the web browser of any device.
2. Log in using the following information:
Username: cusadmin
Password: xxxxxxxx (Password you chose during initial setup)
3. Go to the next section to apply changes:

Wireless → General Settings → 5GHz → Band Steering (Disable)

Also try to change channel

A series of channels are available on each frequency (2.4 and 5 GHz) of your Wi-Fi modem. Interference can have an impact on these channels.
Manually changing the channels used for your Wi-Fi connection can improve your modem’s signal.

You can use an app to analyze the nearby wifi signal, and pick the channel with lower signal of nearby wifi signal.

Wireless → General Settings → 5 GHz → Wireless channel

And also for the 2,4Ghz

Wireless → General Settings → 2.4 GHz → Wireless channel

Source: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

You can also contact customer support by chat

1- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option

StefanM

Try to reboot the modem.
CODA Modems are known to be unstable. If you can, I would recommend using it in bridge mode and use your own router

MichelP

piratheeban,
First, have you tested the speed with an ethernet câble connected to your computer?
I suggest you to do reset factory of your modem.
Push on 35,40 seconds with a sharp object the reset button back in the center of the modem and released it after.
Wait around 2,3 minutes to see coming back the lights of the modem.
If your computer is directly connected with an ethernet câble, you'll see on the screen:
Easy connect.
Types twice the Default factory password key back of the modem.
Your internet connexion is supposed to be 100% functionnal.
You can test the speed of your connexion.
Then, connect the other devices to your wi-fi network with the same default factory password.
If you still need help about your internet connexion:
Contact the Fizz customer service by chat.
Click on:
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
Click on the green interrogation point down to the right of the page and the green chat bubble.