ID requirement for phone shipment?

Nicolas O. #5829

Hi, so tomorrow an iPhone 11 I bought from the fizz beta phone store is supposed to arrive at my house, but no one will be there until 3PM... As I understand it, the courrier won’t leave the package at the door and requires ID, which likely means the delivery will not be able to go through. Is there any way to set a delivery time or just ask to pick up from their (Planète Courrier) hub as I live close to it?

StefanM

Maybe you can reroute it via the courier directly or release the shipment with the tracking number.

Fizzy

Hi Nicolas

Congratulations on your new phone!

Here is what Fizz writes:
"If the first delivery attempt fails, you will be notified by email, and will need to plan a new delivery attempt. To do so, follow the instructions on your Order History.

If the second delivery attempt fails as well, you will need to pick up your phone as per the instructions (before the set deadline) outlined in your Order History. If you don’t, your phone will be returned to Fizz."

source: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered

If you have any questions, you can Live chat with Fizz support:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open the help link page mentioned above from Fizz Solution Hub.
4- The green chat bubble should appear after a few seconds in the bottom right corner.

MichelP

Nicolas,
Sorry,
Please, follow Fizzy's instructions.

Ben .

I would recommend signing up for Canada Post Flex Delivery, which essentially gives you a free PO Box. You receive an email when a package arrives, and you pick it up at your post office.