How to separate my 2.4ghz & 5ghz Internet access

Sabrina T. #39289 · January 2021

As I did the setting, I only put one Name as a selection (the same). So, I was wondering if I should separate them (with a small distinction), because it can be really slow when were two using it. - I have a 60 mps download.

Mike · January 2021

Hi Sabrina

I personally like to separate them, since I have one of my device that do not work correctly without.

If you have problem with the WiFi you should also try to pick a different channel, there are app (you can look on your store with the search keyword wifi analyser) that they will help you to pick a good channel.

This change can also be applied through the Wi-Fi modem user interface:

1. Log in at: 192.168.0.1 from the web browser of any device.
2. Log in using the following information:
Username: cusadmin
Password: xxxxxxxx (Password you chose during initial setup)
3. Go to the next section to apply changes:

Wireless → General Settings → 5GHz → Band Steering (Disable)

Also try to change channel

A series of channels are available on each frequency (2.4 and 5 GHz) of your Wi-Fi modem. Interference can have an impact on these channels.
Manually changing the channels used for your Wi-Fi connection can improve your modem’s signal.

Wireless → General Settings → 5 GHz → Wireless channel

And also for the 2,4Ghz

Wireless → General Settings → 2.4 GHz → Wireless channel

Source: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

You can also contact customer support by chat

1- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option

StefanM · January 2021

I separate them too and use the 5GHz Band for heavier work related tasks and gaming. The 2.4GHz for phone and secondary devices.
So yes, I would separate them to avoid congestion