How is it that I upgraded to the highest speed, and nothing has changed?

Ieman Posts: 2 ✭✭
I upgraded to the highest speed, but there was minimal difference. I cannot connect to a call if an other person is even just watching Netflix or is also on a call. How can this be fixed...?


  • Mike
    Mike Posts: 20,888 ✭✭
    Hi Ieman

    Did you try to turn off the modem for 2 minutes if the new billing cycle started?

    Did you try with the computer connected with the ethernet cable?

    It can also that the signal is weak

    Try to disable the band steering this can help

    This change can also be applied through the Wi-Fi modem user interface:

    1. Log in at: from the web browser of any device.
    2. Log in using the following information:
    Username: cusadmin
    Password: xxxxxxxx (Password you chose during initial setup)
    3. Go to the next section to apply changes:

    Wireless → General Settings → 5GHz → Band Steering (Disable)

    Also try to change channel

    A series of channels are available on each frequency (2.4 and 5 GHz) of your Wi-Fi modem. Interference can have an impact on these channels.
    Manually changing the channels used for your Wi-Fi connection can improve your modem’s signal.

    Wireless → General Settings → 5 GHz → Wireless channel

    And also for the 2,4Ghz

    Wireless → General Settings → 2.4 GHz → Wireless channel


    You can also contact customer support by chat

    1- Click on this link:
    2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
    3- Click on it, and select chat if available, or any other option
  • StefanM
    StefanM Posts: 1,453 ✭✭
    Changes usually become active with the next billing cycle and are not immediate.
  • Ieman
    Ieman Posts: 2 ✭✭
    I'm aware, but I upgraded in November.
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