I can't add US roaming add-on?

Tirza

I have the exact same problem as this https://community.fizz.ca/questions/2195213-can-t-usa-added-travel-options.
united states does not show up as an option. I tried clearing my cache, tried incognito mode and two different browsers.

Fizzy

Hi Tirza

Do you already have Canada/USA coverage with your plan? If so, you may not see United States as a travel option for your plan. In this case, go to "Add-ons" (instead of "Travel") if you want to purchase additional services not already included with your plan.

If the problem continues, you can contact customer support by chat:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open a Fizz help page like this one: https://fizz.ca/en/faq/i-m-outside-my-coverage-zone-and-my-mobile-data-isn-t-working-why
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Fizzy

Tirza

Sorry I just tried the option myself. I have a plan with Quebec coverage.
Canada and United States both seem to be missing from the travel list of countries.

Please contact Fizz support as they should know more about this issue:
https://fizz.ca/en/contact-us