the speed very weak and unstable and cut off many time some time the speed is 60 mega after 5 minute

alaa A. #20976

the speed very weak and unstable and cut off many time some time the speed is 60 mega after 5 minutes be just 1-2 mega?

Mike

Hi
Is the Wifi Internet working with the other devices?

Did you try to forget the WIFI and associate the wifi again?

Did you try to reboot the modem?

It can also that the signal is weak

Try to disable the band steering this can help

This change can also be applied through the Wi-Fi modem user interface:

1. Log in at: 192.168.0.1 from the web browser of any device.
2. Log in using the following information:
Username: cusadmin
Password: xxxxxxxx (Password you chose during initial setup)
3. Go to the next section to apply changes:

Wireless → General Settings → 5GHz → Band Steering (Disable)

Also try to change channel

A series of channels are available on each frequency (2.4 and 5 GHz) of your Wi-Fi modem. Interference can have an impact on these channels.
Manually changing the channels used for your Wi-Fi connection can improve your modem’s signal.

Wireless → General Settings → 5 GHz → Wireless channel

And also for the 2,4Ghz

Wireless → General Settings → 2.4 GHz → Wireless channel

Source: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

You can also contact customer support by chat

1- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option

StefanM

Try to follow Mike's troubleshooting tips. I f they don't work, please contact support. Also consider using the Fizz Modem (CODA) in bridge mode with a separate router. Coda modems are notoriously unstable

vgStef

Hi Alaa,

Have you tried connecting to internet with an network cable instead of the wifi to see if the speed is good? This way we'd know if it's the Fizz modem or the internet connection that has a problem.

You could also do a speedtest: https://www.speedtest.net/