Hi, I can't reach Travel options for Mexico. Can you pls help asap?

Vasile B. #38747

I am getting to the option "choose the country" find Mexico, select Mexico, but the page remains blank

Gilles

During pandemic it's not a good idea to go to Mexico anyway.

Fizzy

Hi Vasile

As Gilles mention, travel should be restricted during the pandemic.

However if you must travel, here is info from Fizz on how to buy Travel option:
https://fizz.ca/en/faq/im-travelling-outside-my-coverage-zone-what-are-my-roaming-options

As you can see below, the option is working for me. If you continue to encounter a blank page, try
- refreshing the page.
- clear your browser cache and try with a new tab in private mode
- or try with another browser / different device.
.
As always, Fizz support is available by chat:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open the help link page mentioned above from Fizz Solution Hub.
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Vasile B. #38747

guys, don't judge and nobody will judge you. I assure you that you don't want to be in my shoes. I would like to have time to do this later...

It doesn't go to the next page to see the options for the chosen country

Fizzy

Vasile, did you try clicking on "Mexico" (the green underlined one)?

Gabriele G.

Click on the green work Mexico and should work. If not maybe try to re do it after few hours.

Vasile B. #38747

I have used already the travel option, it simply doesn't work now. I have tried Chrome and IExplorer (Edge)

StefanM

Try to use incognito mode or a mobile browser. Website has had some problems recently

Pascal L. 40582

Don't rush back to Canada. Please and make sure to DO YOUR COMPLETE 14 day quarantine.

MichelP

Vasile,
Please, try the incognito mode on your mobile browser, it's supposed to work.

K L.

Incognito mode on your browser.
If doesnt work, try the fizz chat service.

JoanMr

It’s not our place to judge

Samuel G. 76704

Hi Members,
Please refrain from the judging the member and lets please keep this Civil. We don't know why the member has to travel and this has nothing to do with the question being asked. So please keep this on-topic.
Thank you @Fizzy for your amazing reply.

Vasile B. #38747

same thing on incognito mode, but it did work on mobile Chrome browser
Thank you all