How to claim my free data?

I try to claim my free data but when i do it it says that my number isnt activated even if it is and working. It shows my number but when i try to activate the free data it says it can only be applied on an active number.

Answers

  • MTeasdale
    MTeasdale Posts: 101
    Make sure your activation is complete.
  • Like other said: make sure your plan is active and that you have data in it, else you won't be able to activate them.
  • Lyudmyla
    Lyudmyla Posts: 16
    Contact the support team
  • Whizz
    Whizz Posts: 8,233
    Hi Caroline,
    I can see that a ticket was escalated to our specialized team by one of my colleagues recently and a reply was provided via it a few hours ago.
    Would you kindly check and see if your encountered situation was solved?
    Thank you very much for your understanding.
    Have a good one!
    Andrei
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