I can't fine my simcard.What should I do?

Somaye

Hi. In my account I can see that my simcard has been delivered yesterday but I can't find it! It's not in my mailbox not in front of my door. What should I do?

Mike

Hi Somaye

Normally Fizz ask to buy a new one, and when you activate it they will issue a refund.
If you have a couche tard nearby, you can try to buy one there.
https://fizz.ca/fr/couche-tard-sim

In case of a problem, you can contact Fizz support by chat

1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green bubble should appear in bottom right of the page

Emmanuel S. #36497

Sorry to hear that, you'll have to get a new one, but definitely reach out to Fizz to let them know about the missed delivery, also look around mine was taped tot he front door when it was delivered. Depending on the type of home you have could be on a back door, garage door or something else the courier could get to.

StefanM

Reach out to support. They can sort it out for you and issue a refund to you. Welcome to Fizz

vgStef

Did you verify that you didn't make a error in your mailing address?
The best would be to contact Fizz support.

Somaye

Thanks every body. Fizz said that they refund. And I bought a new one.