Reschedule appointment with tech

antonine

need to reschedule my appointment for my technician, how do i move forward??

Mike

HI Antonine

To reschedule your technician appointment:

1- Log into your account and go to Manage plan.
2- Click on Appointments.
3- Here you will be able to see a complete list of all your past and future appointments.
4- Scroll to the appointment you wish to modify.
5- click on Reschedule.
This will open the booking interface. Select a new day and time slot and click Save.
Beware — if you just finished scheduling your appointment, please allow a 3-hour delay for the Reschedule button to appear in your account.

Source: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

Emmanuel S. #36497

Mike has the correct answer. As always :-)
I would say there seems to be reports that appointements are a bit backed up, so if I can keep it, I would recommend it since it may not be quick to get another one

StefanM

Mike, as usual, pointed it out accurately. Nothing to add here :-)

Simon

have you tried contacting customer support?

Pascal L. 40582

Simply follow Mike's link

JoanMr

Hi,
Is your problem resolved? If not, please let us know. If yes, please chose the best answer and that will close this topic. Have a great day !