I get an error when gifting data ?

Emmanuel S. #36497

I get error "_shortcode.SOURCE_PRODUCT_IS_NOT_FOUND" when trying to gift data to a friend. Is anyone else getting this error ?

Fizzy

You encountered a program error: Is it possible you have insufficient data remaining to donate or your friend is ineligible to receive data?

More info can be found here: https://fizz.ca/en/faq/what-is-data-gifting-and-how-does-it-work

Contact Fizz support if problem persists.

Emmanuel S. #36497

Thanks Fizzy, I have over 1Gb of data, so I think that should be enough to give, I'll have my friend check his plan. Thanks !

StefanM

Is the data, data that you purchased?

Fizzy

Emmanuel

Only data from the paid part of your current month's plan can be donated.
How much of this data do you have remaining?

If you were gifting 1 GB, can you try gifting 500 MB to see if this works?

At one time, there was an accounting issue on my plan data and I could not gift the last 500 MB so it ended up going to my rollover.