I get an error when gifting data ?

Emmanuel S. #36497
Posts: 182
in My Mobile
I get error "_shortcode.SOURCE_PRODUCT_IS_NOT_FOUND" when trying to gift data to a friend. Is anyone else getting this error ?
9
Answers
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You encountered a program error: Is it possible you have insufficient data remaining to donate or your friend is ineligible to receive data?
More info can be found here: https://fizz.ca/en/faq/what-is-data-gifting-and-how-does-it-work
Contact Fizz support if problem persists.3 -
Thanks Fizzy, I have over 1Gb of data, so I think that should be enough to give, I'll have my friend check his plan. Thanks !3
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Is the data, data that you purchased?4
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Emmanuel
Only data from the paid part of your current month's plan can be donated.
How much of this data do you have remaining?
If you were gifting 1 GB, can you try gifting 500 MB to see if this works?
At one time, there was an accounting issue on my plan data and I could not gift the last 500 MB so it ended up going to my rollover.4
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