DAY 1 and technician didn't even show up or call...

Sebastien C. #37494

So my appointment was supposed to be today between 7am and 12pm for the technician to show up with my modem. I was up at 7, canceled all the plans I had for today and been waiting since: it's now alkost 2pm, nobody showed up or called, and I even received an email saying my plan is now active and there is 31 days left before the next bill..
This is seriously one hell of a bad impression for someone who wanted to go with Fizz for my jnternet, and I feel like I got scammed because I already paid one month in advanced anc the email I received confirmed that my cycle now started...
And of course I can't find where the hell to contact them by phone or whatever and I'm seriously pissed at such incompetence.
I also checked in my appointments section and it says complete... Chat is not working to contact them, I seriously feel royally stucked and royally scammed...

Emmanuel S. #36497

That's unfortunate, I wonder if the tech left the modem outside in front of your door or something along those lines.

Fizzy

Hi Sebastien

Sorry for this bad experience. Due to Covid, the technician may have left the modem by your door. As mnetioned, please do check.

In any case, you can contact Fizz support by chat:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open a Fizz help page like this one: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
4- The green chat bubble should appear after a few seconds in the bottom right corner.

StefanM

Sorry to hear that. Check the door and if there is no modem, reach out to customer service. Support will help you.

Jason R. #34502

Are fizz technicians really working today on New Year's day?

Sharpie22

This is very weird, I hope the technician will come back someday !

Emmanuel S. #36497

Did the tech ever show up ?

Antoine C. #10482

i think you should contact fizz support to be sure the modem has been delivered.

Gabriele G.

Try to figure out if the modem was left somewhere. You may try to contact the support through Facebook. However, it sounds really strange that the technician would have work on January 1st, maybe he is coming today?

MichelP

Sebastien,
Sorry,
I hope that the technician has left the modem down at your door.
If not, try to contact the Fizz customer service by chat and inform them that you dont have the modem and schedule another appointment.

JoanMr

So any news?
You can’t contact Fizz my phone, but if the chat doesn’t work, you can talk to them through Facebook Messenger.

Sebastien C. #37494

Sorry for not answering earlier: still new to the whole community thing and couldn't find where to go back to my question.
So the tech showed up 5-6 hours late, and I'm now on Fizz, line seems solid when wired but the WIFI seems a bit unstable, think I will just use my own router instead. The one in the CODA4680 seems kinda shitty.
Hopefully this whole mess with the installation/appointment is the only problem I will have with Fizz.
One last thing: I'm still with Videotron right now (waiting a month before canceling to make sure Fizz is ok) but while connected to Fizz (with their modem and everything) which I am right now when I run an ISP check on the web it says that my ISP is Videotron...
Is this normal? I mean I know Fizz is basically Videotron but shouldn't it shows as Fizz instead?

JoanMr

Hi,
Is your problem resolved? If not, please let us know. If yes, please chose the best answer and that will close this topic. Have a great day !