Cannot send gifted data

Sue B. #37919

Over the past week, I have not been able to gift data to my son. I get the message "This member cannot receive gifts because they do not have a mobile plan." He does. Also my daughter, a Fizz member, was able to when I couldn't.

Fizzy

Hi Sue

That's strange. Have you logged off and try it again?

If you haven't already seen it, here is the FAQ from Fizz: https://fizz.ca/en/faq/what-is-data-gifting-and-how-does-it-work

If the problem persists, you can contact customer support by chat:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open a Fizz help page like this one: https://fizz.ca/en/faq/what-is-data-gifting-and-how-does-it-work
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Mike

Sue

To be sure, they have a data plan? In order to receive data, the user must have a data plan!

You cannot send a data gift to:

1- People who are not Fizz members
2- Fizz members with no data plan
3- Fizz members who have designated themselves incognito

Source: https://fizz.ca/en/faq/what-is-data-gifting-and-how-does-it-work#5

If this are not your case and the problem persists, you can contact customer support by chat:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open a Fizz help page like this one: https://fizz.ca/en/faq/what-is-data-gifting-and-how-does-it-work
4- The green chat bubble should appear after a few seconds in the bottom right corner.

StefanM

As Mike already mentioned, the receiver needs to have a data plan. Please make sure they do! Given the fact that your daughter can and you can’t indicates to me that there is a problem on your end. Maybe try to log in using private mode! Could be a cache problem.

Fizzy

I guess neither of you read the entirety of Sue's question.