Cannot send gifted data

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Over the past week, I have not been able to gift data to my son. I get the message "This member cannot receive gifts because they do not have a mobile plan." He does. Also my daughter, a Fizz member, was able to when I couldn't.

Answers

  • Fizzy
    Fizzy Posts: 11,309 ✭✭
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    Hi Sue

    That's strange. Have you logged off and try it again?

    If you haven't already seen it, here is the FAQ from Fizz: https://fizz.ca/en/faq/what-is-data-gifting-and-how-does-it-work

    If the problem persists, you can contact customer support by chat:
    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Any ad blockers in your browser should be disabled.
    3- Open a Fizz help page like this one: https://fizz.ca/en/faq/what-is-data-gifting-and-how-does-it-work
    4- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Mike
    Mike Posts: 21,097 ✭✭
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    Sue

    To be sure, they have a data plan? In order to receive data, the user must have a data plan!

    You cannot send a data gift to:

    1- People who are not Fizz members
    2- Fizz members with no data plan
    3- Fizz members who have designated themselves incognito

    Source: https://fizz.ca/en/faq/what-is-data-gifting-and-how-does-it-work#5

    If this are not your case and the problem persists, you can contact customer support by chat:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Any ad blockers in your browser should be disabled.
    3- Open a Fizz help page like this one: https://fizz.ca/en/faq/what-is-data-gifting-and-how-does-it-work
    4- The green chat bubble should appear after a few seconds in the bottom right corner.
  • StefanM
    StefanM Posts: 1,453 ✭✭
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    As Mike already mentioned, the receiver needs to have a data plan. Please make sure they do! Given the fact that your daughter can and you can’t indicates to me that there is a problem on your end. Maybe try to log in using private mode! Could be a cache problem.
  • Fizzy
    Fizzy Posts: 11,309 ✭✭
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    I guess neither of you read the entirety of Sue's question.
This discussion has been closed.