Endless loop when trying to load "Transaction history". Is there another way to view my invoices?

Simon

On Fizz.ca, when view "My plans", I click "Transaction history" but it endlessly loops (shows that trying to load, but it never does). Anyone else having issues specific to viewing your invoice history?
I'd love to know if there is another way to view my invoices, in part because I suspect my monthly credits might not have been applied ever since when I upgraded my Internet speed from 60 to 120Mbps. If anyone knows a reason why this might be, LMK

Mike

Simon

Another user had the exact same problem, he solved using the browser in private mode.

If this does not help, you need to contact the support.

You can also contact customer support by chat

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/transaction-history
4- The green chat bubble should appear after a few seconds in the bottom right corner.

StefanM

Try using your browser in private mode. Sometimes this helps.

Simon

I'll try accessing via private mode later but, because I've successfully accessed in the past (couple months ago) in my current manner, shouldn't I be able to do so now as well?

StefanM

Sometimes it's a cache issue. Happened to me in the past too.

Simon

Also ... I suspect my monthly credits might not have been applied ever since when I upgraded my Internet speed from 60 to 120Mbps. Do those rebates disappear when we upgrade to higher speeds?

StefanM

Usually they don't disappear. Have you checked in your profile whether they are applied correctly?
Otherwise reach out to the support, they will definitely help you with this

MichelP

Simon,
Normally, if you change your Fizz plan, it doent change the bonus credits on your account.
Please, see one of your invoice, you are supposed to see thoses credits.
If not, please, contact the Fizz customer service to get it again.

StefanM

Were you able to solve the issue?

Simon

*** I deleted the cache, rebooted modem, restarted the PC, etc, but nothing worked yesterday. Yet today it works.
I'm thinking that the information might not be accessible on the billing date (as well as the day after). Assuming it's a known issue, could someone from Fizz confirm that this is indeed the case?
***

Simon

for those interested in the part of the post asking whether the monthly credits are applicable after upgrading to higher speed, here's a post specific to it:
https://community.fizz.ca/questions/2558569-rewards-upgrade-3-month-rebate-applied-month-upgraded-60-120mbps

StefanM

@Simon
It appears it’s a server side problem then. Glad that it works now :-)