Cancellation du to wifi being bell

arianna S. #36151

Hi the technician came and we couldn’t install the wifi bc my appartement building is with bell. The technician said that he would cancel and we will get a refund and that never happened.

chiriko

Hi Arianna! You can try and reach out to the customer service and they should be able to help you out.

StefanM

Definitely reach out to customer support. They will issue a refund

Mike

Arianna

You are going to be refund you need to cancel it

During his visit, the technician informed you that it was impossible to install Fizz Home Internet at your service address: you must then cancel the appointment by using the email or notification link.

Source: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

After you can contact the support to speed up the refund process

1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
4- The green bubble should appear in bottom right of the page