Can you manually process my payment?

Rebecca A. #37643

How can I manually pay my bill? I tried to update payment last night but payment still wasn’t removed and I don’t want any service interruptions!

Mike

Hi Rebecca

If you associate a new credit card with your plans, you can also force the payment
My Plans - Manage Plan - Payment method - Make my monthly payment. Once payment has been made, your service will be restored within 2 hours.

In case of problem, you can contact Fizz support by chat from 8 am to 9 pm

1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green bubble should appear in bottom right of the page

MichelP

Rebecca,
You can do yourself a manual payment.
Log to your Fizz account.
Click on: My plan - Manage my plan - Payment mode
Click on: Do a manual payment.
N.B.: Your plan will be reactivated approximately after 2 hours.
If you need to update your credit card:
click on this link:
ttps://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
If you need more help, please contact the Fizz customer support by chat.

Sharpie22

Were you able to make the payment manually ?

Rebecca A. #37643

I was not able to manually pay... there was no prompt at all