i ordered my sim card, it been 2 weeks, i have not received it yet

i ordered my sim card, it been 2 weeks, i have not received it yet

Answers

  • MichelP
    MichelP code de référence: YJRSP, referral code: YJRSPPosts: 8,556
    Hi, nina
    Sorry for your order you havent received.
    Please, first try to check on your Fizz account the status of your order.
    First, log to your account,
    Click on: My profile
    Click on: Order history
    See the details of your order if the delivery of your sim card has been done.
    Usually, they put the parcel in front door of your building.
    Someone has maybe stolen your order.
    Then, please, contact the Fizz customer service by chat, you will be obliged to order 2 new sim cards and ask for a refund for thoses never received.
    click on:
    https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered
    Click on the green interrogation point down to the right of the page and click on the green chat bubble.
    A new chat window is opening and you are waiting for a session with Fizz.
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