How we can get the Internet contract receipt?

Ebrahim

I have phone plan with fizz we added internet plan 120 Mpbs today and we paid $103 . We haven’t received any confirmation email. Could you please let me know how we can have our internet contract receipt? Thanks

Mike

Hi Ebrahim

The price is 60$ +TX

You can check on the transaction history

To see a list of all your Fizz transactions:
1- Go to My Plans in your Fizz account.
2- If you have more than one plan, choose the plan you wish to see transactions for.
3- Scroll to the bottom of the usage summary and click on Transaction history.

source: https://fizz.ca/en/transaction-history

You can also check on the service agreement

How to find your Services agreement:

1- Go to My Plans in your Fizz account.
2- If you have multiple plans on your account, you will see them all here.
3- Click on Manage plan for the plan you wish to view.
4- In the Manage interface, scroll to the bottom and select Services agreements.
5- All your Services agreements will be listed here by date. The most recent Services agreement document is the one that applies to your current plan.

marcel P. #35931

in your account profile !

Fizzy

Hi Ebrahim

As suggested, you can check the transaction history of your internet plan or from your account profile. You should be able to see a receipt for your first internet payment. I believe the service agreement will be available in your account only following the installation.

You can also check the spam folder of your email inbox.

If there is any issue, you can Live chat with support:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open a help link page from Fizz Solution Hub: https://fizz.ca/en/faq/how-do-i-manage-my-fizz-account
4- The green chat bubble should appear after a few seconds in the bottom right corner.

MichelP

Hi, Ebrahim
You have paid 103$ for the first payment when you have subscribed to the 60 mbs plan of Fizz?
I'm sure this invoice included the cost of your montly plan: 60$, the VIP installation:30$ + the taxes= 103.48$
You can see as you want your first invoice on your Fizz account.
First, log to your Fizz account.
Click on: My plan (internet)
Click on: Transaction history.
If you want to see: the service agreement, click on it too at this place.