Help me please?

Martine D. #37240

I c'ant connect my tv to my internet everything worked fine yesterday and now everything dissapeared

Gilles

Does the wifi works on other devices?
If so look the wifi parameters on your tv.

Gabriele G.

Try to restart your modem and tv. Does your tv see the wifi network? Or is is connected with the cable? If your other devices work with internet, maybe it’s just a temporary thing. Sometimes it happens to my tv as well: with no reason internet stop working and then come back without doing anything. Hope this helps!

Fizzy

Hi Martine

Check the specs of your TV. Is it able to connect to both 2.4 GHz and 5 GHz networks?

And how far is the TV located from the Fizz modem?

I suspect that the 2.4 GHz WIFI band will work better with your TV.

If you have problems with some devices connecting you can disable the automatic band steering on the Fizz modem. This will create two networks one 5GHz and one 2.4GHz. If the 5 GHz band is not needed, you may also choose to disable it.
See step 2 here: https://fizz.ca/en/faq/what-are-wi-fi-technologies-used-fizz

If the problem continues, please feel free to post your updates here.

If you want to contact Fizz customer service, they are available by chat:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/my-wi-fi-network-not-available-certain-areas-my-home-how-do-i-fix-it
4- The green chat bubble should appear after a few seconds in the bottom right corner.