How long does it take to activate a new sim card and link it with an old beta plan?? (Price and feat

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I ordered a new sim card and thought I lost my old beta plan forever. Turns out I was paying for two plans in 1 month. How long does it take to transfer a new sim card to an existing beta plan which I'm still paying for?

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  • Fizzy
    Fizzy Posts: 11,296 ✭✭
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    Hi Karl

    Have you already initiated the change request?

    On your account, go to My Plans >> Manage Plan >> Change SIM card

    Once the request is complete, try restarting your phone with the new SIM card.

    p.s. The self serve option is disabled for now.
    The option on your account opens a chat and you will be doing the update with a customer service rep.

    Also you can Live chat with support at any time 24/7:
    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Any ad blockers in your browser should be disabled.
    3- Open a help link page from Fizz Solution Hub: https://fizz.ca/en/faq/found-mobile#4
    4- The green chat bubble should appear after a few seconds in the bottom right corner.
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