I can't get anywhere with chat

I went to "Help - status of our service and then click on the chat button at the bottom right corner as it was explained to me and seen below. I click on the chat button and nothing happens.
You can Live chat with Fizz support at any time 24/7:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open a help link page from Fizz Solution Hub like this one: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-servi...
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Answers

  • So_AR
    So_AR Posts: 776
    sometimes it's not always easy
  • JoanMr
    JoanMr Posts: 330
    Write to them on Facebook Messenger. I've seen a couple of post today (mostly in french) saying that they can't find the help button. On Messenger, you are sure to be able to reach someone, even if it can take a couple of minutes before someone answers. Hope you were able to reach someone.
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