Was with fizz then left, when trying to join back with my phone number it says it is already taken?

Dmitry C.

Hello,
I used to be in Fizz but then I left, recently I decided to join back yet when I tried to transfer my phone number back into fizz, it says that this phone number is already taken

Mike

Hi Dmitry

this seems a bug, you need to contact the support . They will open a ticket, for sure this kind of problem it is not easy to solve, on my opinion.

you can contact Fizz support by chat

1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/im-having-problems-transferring-my-current-phone-number-to-fizz-why-what-can-i-do
4- The green bubble should appear in bottom right of the page

Fizzy

Hi Dmitry

Are you using a new account / email address?

BTW this is a good time to join or rejoin Fizz as they are giving $50 bonus credit to new customers (until January 6 2021).

If you don't have a referral code, there is a list here:
https://community.fizz.ca/questions/2198337-place-referral-codes
You can choose mine or the code of someone who has helped you.
To be transparent, both parties will receive the bonus credit once you have paid your second bill.

Anthony2

Well. Too bad. It went back to phone number pool.

MichelP

Hi, Dmitry
Sorry about this.
To get more help;
Please,
contact the Fizz customer service by chat.
First, log to your Fizz account.
Click to the green intorrogation point down to the right of the page.
Click on the green chat bubble of Fizz
A new chat window is opening.
You'll be waiting for a chat session with a Fizz agent.

Dominic L. #1933

Sounds like a case for Fizz support.

MTeasdale

You'll have to contact support for that one.