My internet is still not working after you re-activated my account ?

Karmel
Karmel Posts: 1 ✭✭
in Internet
Im getting fed up that I have to try to find every solution and not talking to a real person !
My internet is still not working after the re activation ! I made the payement and i recieved the email saying its re activated

Answers

  • Mike
    Mike Posts: 21,724 ✭✭
    Karmel

    Did you try to reboot the modem?

    The reactivation can take up to 2 hours, however, if you received the email you are suppose to be ok.

    Here we are users like you and you know, Fizz is 100% online :(

    You can also contact customer support by chat, from 8 AM to 9 PM every day:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Any ad blockers in your browser should be disabled.
    3- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
    4- The green chat bubble should appear after a few seconds in the bottom right corner.
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