I have a 200Mbps plan but i'm only getting 90Mbps on the speed test. I even rebooted twice. Is this

Phil P. #35968

I've done the speed test 4 times and rebooted twice, still I get 90Mbps, but my paln is 200Mbps Is thsi normal ? Can anyone help ?

Mike

Hi

Try to connected the computer with the ethernet cable or with the Fizz's app, this will give you the real speed

Have you tried restarting your modem?

Try to connected the computer with the ethernet cable or with the Fizz's app, this will give you the real speed

You may benefit from disabling auto channel selection in your modem admin settings, and selecting a specific channel. You can find which channel is least congested by using a smart phone and downloading a WiFi analyzer app, which will show you the channels of nearby devices.

1- Connect to your Wi-Fi network.
2- Open the browser on any device, and enter the address 192.168.0.1
3- Log in using these credentials:
Username: cusadmin
Password: (Enter your password, the one you chose when you initially configured your network)

4- In the green bar, select Wireless.
5- Then select: General settings → 5 GHz and/or 2.4 GHz → Wireless channel

6- Select a different channel.

Choose a channel that’s far from the one your modem currently uses, and test it for a few days to see whether things improve or not. Ex. Go from channel 6 to 11. Or, from channel 6 to 1.

Your Fizz Wi-Fi modem uses by default the to frequency band steering technology. When this function is disabled, the Wi-Fi modem will display two (2) frequency bands, 2.4 GHz and 5 GHz.

1. Log in at: 192.168.0.1 from the web browser of any device.
2. Log in using the following information:
Username: cusadmin
Password: xxxxxxxx (Password you chose during initial setup)
3. Go to the next section to apply changes: Wireless → General Settings → 5GHz → Band Steering (Disable)

Si rien fonctionne contactez le support

You can contact customer support by chat, from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

PierDuc

Hi Phil,
If Mike's information does not help, you should contact Fizz directly. You should get the speed you are paying for.

Andrée-Anne M. #36295

Hi!
The ethernet cable test is the most efficient one. If it's not working, download the fizz wi-fi app and try another speed test.
The lasg option is to contact fizz directly.

LemonHead

Not knowing how you are connected or if you have multiple devices draining at the same time is hard to know what the issue could be. Either follow Mike's steps or connect with Fizz directly for more information