Transfer phone calls to another number with another provider

Andréanne M. #36462

I would like to have my phone calls & text messages transfered to another line with Videotron. Is that possible?

Mike

Andréanne,

Do you want to quit Fizz or only to make a call forward?

If you want to make a call forward
https://fizz.ca/en/faq/how-do-i-set-up-call-forwarding

If you want to quit

To keep your phone number at a new provider, first and foremost, DO NOT cancel your current Fizz service — only active phone numbers can be transferred to a new provider.

The process is simple: tell your new provider that you intend to keep your number. Your new provider will contact Fizz to disable your Fizz plan. The cancellation will only come into effect after your new provider has retrieved your phone number.

Your new provider will ask you to identify your Fizz plan to confirm your number transfer. Before you call your new provider, have the following information handy:

Your Fizz account number: To find your account number, go to My Plan, then go in Manage. Beneath your telephone number you’ll see your 8 digits account ID starting by 2...

OR
The IMEI number for the last phone you used with your Fizz plan: This is your phone’s identity card; it also allows us to identify your plan. Your IMEI number can be found by dialing *#06# in your phone’s keypad.

source: https://fizz.ca/en/faq/unsubscribe

Fizzy

Hi Andréanne

Which phone(s) are you using?

To transfer phone calls, you can follow the link provided by Mike.

Transfering text messages might be a bit trickier.

1. If you're using Apple devices, take a look here: https://support.apple.com/en-ca/HT208386
For Android, you may need to install an app to automatically forward text messages.

2. Another option, perhaps in the future when you have to change your phone, is to have a phone that supports dual SIM. Then you can have both services on the same phone.

Hope this helps. Let us know if you have any questions.