After transferring my number from Virgin to Fizz, do I have to still cancel my account with Virgin ?

Pamela B. #36350

Hi all,
If I succesfully transfer my phone number from Virgin Mobile to Fizz, do I still have to go to Virgin and cancel it ? Or everything is set up and I don't have to worry about that ?
Note: My payments are up to date.

Fizzy

Hi Pamela

Welcome to Fizz!

There is no need to contact Virgin (unless if you have port lock enabled on your account and will need to disable it to allow the number transfer).

Once the transfer of your number is successful/complete, your Virgin account will close automatically and your old SIM card will stop working.

If all the info is in order, the transfer can be completed within a few minutes.