How to retrieve Voicemails?

Julia L. 79046

I was way to quick to set up my voicemail and didn’t use the correct password provided in the text they send once you activate phone. The icon says I have 3 voicemails, but when I click on it, it tell me I have no messages ?

Mike

Hi Julia

You can modify the pin

Modify your access code (PIN) directly via your voicemail, or online from your Fizz account
(Under: My Plans → Manage My Plan → Advanced Settings → PIN to Access Your Voicemail).

IMPORTANT: Unsafe combinations such as 1234 or 8888 will be rejected.

The speed dial setting "1" to access voicemail (1-514-647-0999) may vary from one phone to another since it depends on each model’s operating system. Additionally, this setting may not be editable in all phones.

source: https://fizz.ca/en/faq/how-can-I-access-and-use-my-voicemail

Alzhi

Hi Julia,
Follow the instructions Mike gave in order to access the voicemail. If you still see the notifications,
Is it possible that you just moved to Fizz and those 3 messages were from your old provider and are ''stuck'' on your notification?

If that is the case, are you using an iPhone? If so try this to help you solve this issue.

On your iPhone, go to Settings > Notifications > scroll down and tap Phone turn off Badges and wait about a minute and then turn it back on.

Hopefully that will solve your issue.
Have a good day

So_AR

hope this has been resolve

LemonHead

Hope you got it to work with what Mike said

MichelP

Hi, Julia,
You can modify the PIN of your voicemail.
First, log to your Fizz account.
Click on: My plan
Click on: Manage my plan
Click on: Advanced settings
Click on: PIN to your voicemail
PS: choose a safe combination of 4 digits,
for example: 1234 will be rejected

Stephane83

Follow mike's instruction. Hope it Will be okay

Mando1

Hi Julia,
Hope you found a solution, if not, do not hesitate to contact Fizz support.
To log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.