Where can I send back the modem directly?

Karim S. #36018

I won't be using the code and Canada Post, so I need a direct address to use to ship back the modem with another courier service. Can anyone help me out?

Mike

Karim

You need to follow the procedure

https://fizz.ca/en/faq/how-do-i-return-my-wi-fi-modem

If you do not follow the procedure you will pay the modem 150$ + TX

Can I ask Who you do not Walt to use Canada post?

You can also contact customer support by chat, from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/how-do-i-return-my-wi-fi-modem
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

Stephane83

The procedure are there : https://fizz.ca/en/faq/how-do-i-return-my-wi-fi-modem
You just had to follow them

MichelP

Karim,
You cant use another courier service than Post Canada.
You need to choose Post Canada and print the ID number for the return of your modem.
If you dont want to be charged (150$ + tx) after 15 days of your internet cancellation plan:
Please, follow Fizz instructions:
https://fizz.ca/en/faq/how-do-i-return-my-wi-fi-modem