Is it possible to overpay on my monthly account for attemting to unsuspend my account mutiple time?
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Answers
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Hi Vance
Sorry you cannot the payment is made the day before the new billing cycle.
For example, if you activated your SIM card or received your Wi-Fi modem on April 5, the anniversary date for your plan is the 5th, and your next payment cycle will start on May 5, and then June 5, and so on. If your plan is activated on the 31st of a month, it is important to note that your payment cycles will start on the last day of each month, whether it’s the 30, 31 (or even 28 in the case of the month of February).
Source: https://fizz.ca/en/faq/how-do-payment-cycles-work
In case of a problem, you can contact Fizz support by chat from 8 am to 9 pm
1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green bubble should appear in bottom right of the page
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)5 -
You can ask fizz on the live chat through the website, facebook messenger or twitter. They are usually there 24/7 on social media. They will be glad to help you!4
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Vance,
Your monthly payment is made automatically by the Fizz billing system at noon the day before your new billing cycle.0
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